Customer Happiness Manager (all genders) - fully remote
Permanent Employment
Customer Happiness Manager (all genders) - fully remote
Was erwartet dich?
- Du betreust und berätst unsere Neu- und Bestandskund:innen und beantwortest Anfragen bezüglich unserer Produkte, des Versands sowie der Zahlung und Reklamation
- Du bearbeitest täglich angelaufene, offene Tickets innerhalb unseres Support-Tools Gorgias
- Du überwachst das Bestellmanagement via unseres Shopsystems Shopify und nimmst, sofern nötig, Anpassungen von Bestelldetails vor
- Du bist die Schnittstelle zu unserem Logistik- und Lagerdienstleister im Falle von Lieferkomplikationen
- Du bist das Ohr am Markt, behältst laufend das Kundenfeedback im Auge und beantwortest Fragen und Anregungen unter unseren Social Media Postings, im Blog, etc
- Du bist aktiver Teil der Community rund um Trends zum Thema Kinder, Eltern, kreatives Spielen, etc. auf Facebook und in Foren und bringst das gesammelte Kundenfeedback sowie dein eigenes Know-How zur stetigen Optimierung unseres Angebots und unserer Prozesse ein
Was bieten wir dir?
- Du erhälst einen tiefen Einblick in ein schnell wachsendes E-Commerce Start-Up
- Working culture: Erlebe eine Unternehmenskultur geprägt vom Zauber der ersten Jahre einer Gründung, Kommunikation auf Augenhöhe, schnelle und unbürokratische Entscheidungen, Wissensaustausch sowie Mentoring
- Modernes Arbeiten: Anspruch auf Shared Office Desk, MacBoook + Bildschirm, flexible Arbeitszeiten, Remote/Homeoffice Möglichkeit, flache Hierarchien
- Regelmäßige Team Events
- Rabatte für Mitarbeiter*innen und Family & Friends
Fair Remuneration
Additional Vacation Days
Agile Working
Flat Hierarchies
Project Responsibility
Regular Feedback Meetings
Was solltest du mitbringen?
- Du hast bereits praktische Arbeitserfahrung im Kundenservice/Customer Care Bereich/Call Center
- Du bist ein Organisationstalent, hast eine proaktive Arbeitsweise und behältst auch in schwierigen Situationen einen klaren Kopf
- Du bist kommunikativ, begeisterungsfähig, verfügst über viel Feingefühl und Geduld gegenüber unseren Kund:innen und bist ein absoluter Teamplayer:in
- Du bist verantwortungsbewusst, arbeitest selbstständig und ergreifst gern die Initiative
- Du hast Erfahrung mit den Systemen Gorgias, Zendesk, Shopify und Billbee oder einem vergleichbaren Rechnungserstellungsprogramm
- Du sprichst Deutsch und Englisch fließend
1 to 2 years of work experience required
Languages
Skill set
Optional
About Growing Imaginations GmbH
Unsere Vision ist es, Kindern langlebige, fantasie-anregende und sinnstiftende Produkte an die Hand zu geben, mit denen sie spielerisch (auf-)wachsen können. Unser erster Schritt dorthin ist unser Spielsofa – eine Produktinnovation aus Spielzeug und Möbelstück.
Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Growing Imaginations GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Happiness Manager (all genders) - fully remote sounds promising? We're looking forward to your application.
