Systemadministrator/in – Schwerpunkt Netzwerke (m/w/d)
Max-Planck-Institut für Mikrostrukturphysik
Halle (Saale)
Home office possible
39 h per week
Technischer Kundenbetreuer im Inhouse Support (m/w/d)
Permanent Employment
Halle (Saale)
Technischer Kundenbetreuer im Inhouse Support (m/w/d)
Immediately searched (unlimited)
40 h per week
No salary specified
1 - 4 days per week homeoffice
Was erwartet dich?
- Du nimmst Kundenanfragen über verschiedenste Kanäle entgegen und bearbeitest sie
- Du klassifizierst, analysierst, dokumentierst und löst Probleme unserer Kund:innen
- Du pflegst unsere interne und externe Wissensdatenbank mit deinem Knowhow
- Du steigerst mit deinem exzellenten Kundenservice unsere Reputation
- Du unterstützt deine Kolleg:innen teamübergreifend bei Kundenanliegen
Occupational fields
Leiter Technischer Support (m/w/d)
Technischer Support
IT Support & Administration
Support
Tech
Was bieten wir dir?
- Unbefristete Festanstellung
- Flexibilität für deine Work-Life-Balance: Homeoffice Möglichkeit nach Absprache mit deinen Team-Kolleg:innen
- Ausgezeichnete Entwicklungs- und Karriereperspektiven
- Dein Wohl liegt uns am Herzen: Unterstützung deiner betrieblichen Altersvorsorge
- Mit uns bist du flexibel unterwegs: unterstütztes JobRad-Leasing
- Attraktive Mitarbeiterrabatte: unter anderem Urban Sports Club Mitgliedschaft
- Kostenlose Massagen während der Arbeitszeit
- Obst-, sowie Kaffee- und Teeflatrate
- Du bist Teil unseres Unternehmens: wir garantieren Zusammenhalt, Duz-Kultur und Teamwork
- Neue und hochmoderne Büros an unseren Standorten
- Standortübergreifende, regelmäßige und unvergessliche Teamevents
Parental Leave
Promotion of Employee Initiatives
Employee Discounts
Gym Subscription
Fair Remuneration
Job Bike
Paid Continuing Education
Was solltest du mitbringen?
- Du hast eine abgeschlossene IT-Ausbildung oder erste Erfahrungen im technischen Kundensupport
- Du hast sehr gute Deutschkenntnisse in Wort und Schrift
- Du bist auch als Quereinsteiger:in bei uns sehr willkommen
- Du bist bereit, in Schichten zu arbeiten (Mo-Fr: 08.00 Uhr - 21.00 Uhr, Sa-So: 08.00 Uhr - 18.00 Uhr)
- Du gibst gerne dein Wissen weiter und möchtest dich stetig weiterentwickeln
- Du hast eine schnelle Auffassungsgabe, Gewissenhaftigkeit und Eigeninitiative stehen bei dir an erster Stelle
All levels welcome (no experience required)
Languages
German
Optional
IT-Kenntnisse
Technischer Support
About group.one - Dogado GmbH
Wir, die group.one, unterstützen unsere Kund:innen international durch unsere verschiedenen Brands und über 1.300 motivierte Mitarbeitende in verschiedenen Bereichen, um online erfolgreich zu sein. Ob mit Domains, Websites, Cloud Servern, die Unterstützung im Digital Marketing oder durch den Software as a Service (SaaS) Ansatz helfen wir unseren Kund:innen sich online weiterzuentwickeln. In enger Zusammenarbeit mit Agenturen, Managed Service Providern und Dienstleistern unterstützen wir auch im Reselling und nutzen dabei unsere jahrzehntelange Erfahrung. Wir sind als group.one unter anderem mit mehreren Marken im deutschsprachigen Markt aktiv, um die unterschiedlichen Bedürfnisse unserer Kund:innen ansprechen zu können. Dabei unterstützen uns unsere Kolleg:innen an unseren verschiedenen Standorten.
Founded in 2002
1000-4999 employees
IT
Großunternehmen
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of group.one - Dogado GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Technischer Kundenbetreuer im Inhouse Support (m/w/d) sounds promising? We're looking forward to your application.
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