Customer Service Manager für den B2B Support (m/w/d)
Was erwartet dich?
- Du beantwortest alle eingehenden Supportanfragen (z. B. Telefon) und verantwortest die technische und konzeptionelle Beratung unserer Kund:innen
- Du kümmerst dich um die Informationsverteilung nach einem Software-Update
- Du nimmst Regeltermine zur Intranet-Akzeptanzsteigerung mit unseren Kund:innen wahr
- Du erstellst Schulungsmaterialien (z. B. Handbücher) und führst Schulungen unserer Intranet-Webapplikationen durch
- Du übernimmst Produktpräsentationen für unsere Kund:innen
Was bieten wir dir?
- Eine angenehme Startup-Atmosphäre gepaart mit einer modernen Unternehmenskultur
- Den Freiraum für eigene Ideen und großen Gestaltungsspielraum
- Verantwortungsvolle Aufgaben und viel Eigenverantwortung
- Bekannte Kunden und eine steile Lernkurve
- Kurze Wege und schnelle Entscheidungen
- Flexible Arbeitszeiten und gelegentlich Homeoffice (Homeoffice erst nach Einarbeitung möglich, dann jedoch flexibel)
- Eine Nintendo Switch und kostenlose Leihfahrräder
Was solltest du mitbringen?
- Du verfügst über eine Ausbildung, Studium oder Vergleichbares
- Du konntest bereits mindestens zwei Jahre Berufserfahrung im B2B-Kundenservice (1st- oder 2nd-Level-Support) sammeln
- Du hast eine hohe IT-Affinität und Berufserfahrung mit B2B-Software
- Du hast gute Kenntnisse im Umgang mit Webapplikationen und Microsoft 365 (z.B. Teams) und bringst erste Erfahrung in der Nutzung von Ticketsystemen (z. B. Hubspot, Zendesk) mit
- Du zeichnest dich durch serviceorientiertes sowie souveränes Auftreten und Verantwortungsbereitschaft aus
- Du hast sehr gute Kommunikations- und Präsentationsfähigkeiten
- Du begeisterst dich für Social Intranets und Mitarbeiter-Apps
At least 2 years of work experience required
Languages
Skill set
About Kronsteg GmbH
Unsere Mission: Wir digitalisieren die Kommunikation und Kollaboration in Unternehmen, wodurch wir sie fit fürs digitale Zeitalter machen. In diesem Zusammenhang realisieren wir mitreißende Lösungen, die langfristig die Arbeitswelt der Mitarbeiter verbessern.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Kronsteg GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Service Manager für den B2B Support (m/w/d) sounds promising? We're looking forward to your application.
