Support Engineer für technischen Kunden- und Partnersupport (m/w/d)
Permanent Employment
Karlsruhe
Support Engineer für technischen Kunden- und Partnersupport (m/w/d)
Was erwartet dich?
- Du leistest als technische:r Kunden- und Partnersupport Hilfestellung bei Fragen zu den Standardsoftware-Produkten unserer Firma (u.a. unser unternehmensinternes Portfolio, SmartWe)
- Du unterstützt unsere Kund:innen und Partner:innen bei der Lösung ihrer technischen Herausforderungen
- Du führst Ursachenanalysen durch und erarbeitest erste Lösungswege
- Du erstellst FAQ-Beiträge sowie Anleitungen und pflegst die Wissensdatenbank
Was bieten wir dir?
- Best Place to Grow
- Potenzialentfaltung
- Flexible Arbeitszeitmodelle
- Fitness & JobRad
- Culinarium
- Events & Netzwerk
Paid Continuing Education
Voluntarily Engaged
Parental Leave
Vehicle Pool
Company Car
Job Bike
Free Course Offers
Was solltest du mitbringen?
- Du hast eine abgeschlossene Ausbildung oder ein Studium im IT-Umfeld absolviert
- Du bringst eine ausgeprägte Kundenorientierung mit, die sich in deinem Denken und Handeln widerspiegelt
- Du kannst komplexe Sachverhalte einfach erklären und aufbereiten
- Du sprichst sehr gutes Deutsch und hast ein gutes Gespür dafür, dich mündlich und schriftlich auszudrücken
- Du hast gute Englischkenntnisse
All levels welcome (no experience required)
Languages
Skill set
About CAS Software AG
CAS Software AG - Innovator des Jahres®, Markführer für CRM/xRM im deutschen Mittelstand und Spezialist für CPQ-Lösungen Als gründergeführtes Unternehmen entwickeln wir im Technologiepark in Karlsruhe mit über 470 Mitgestaltenden innovative und digital souveräne Softwarelösungen für Kundenbeziehungsmanagement, soziale Netzwerke und Produktkonfiguration. Dabei arbeiten wir partnerschaftlich mit unseren Kunden wie z. B. Bioland, Grant Thornton, KIT, Miele und Daimler Truck zusammen. Die Basis unseres nachhaltigen Erfolgs? Ein starker Fokus auf die Potenzialentfaltung unserer Mitgestaltenden mit eigener CAS Akademie und ein hohes Invest in Innovation. So sind wir ein Great Place to Work® und mit dem Red Dot Award sowie von TOP 100 als Innovator des Jahres® ausgezeichnet worden. Unsere innovativen und digital souveränen Softwarelösungen: - Unsere CRM-Lösung genesisWorld - Unser Produktkonfigurator CAS Merlin CPQ - Unsere appbasierte Unternehmensplattform SmartWe - Unser Soziales Netzwerk We.Network
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of CAS Software AG.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Support Engineer für technischen Kunden- und Partnersupport (m/w/d) sounds promising? We're looking forward to your application.
