Mitarbeiter im Kundensupport und Störungsmanagement (m/w/d)

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Permanent Employment

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Düsseldorf

Mitarbeiter im Kundensupport und Störungsmanagement (m/w/d)

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Immediately searched for 12 months
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35–40 h per week
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27.000–28.000 € per year (negotiable)
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Partially home office possible
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Was erwartet dich?

  • Du verantwortest die softwaregestützte Funktionsüberwachung der Selbstbedienungsgeräte unserer Kund:innen
  • Du bist erste Ansprechperson für unsere Kund:innen und Dienstleister
  • Du unterstützt unsere Filialmitarbeitenden, Mitarbeitende von Werttransportunternehmen sowie Techniker:innen bei der Störungsbeseitigung
  • Du beauftragst und koordinierst Technikereinsätze
  • Du arbeitest zu regelmäßig wechselnden Zeiten während unserer Serviceverfügbarkeit zwischen 06:00 und 20:00 Uhr
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Was bieten wir dir?

  • Einen sicheren Arbeitsplatz und flexible Arbeitszeiten
  • Die Möglichkeit des mobilen Arbeitens, die die Vereinbarkeit zwischen Beruf und Privatleben einfacher macht
  • Eine abwechslungsreiche, fair bezahlte Tätigkeit mit großem Gestaltungsspielraum, in dem Du Deine Ideen in die Tat umsetzen kannst
  • Kurze Wege, flache Hierarchien und ein kompetentes Team, in dem Du sowohl gefordert als auch gefördert wirst
  • Umfassende Einarbeitung sowie individuelle Weiterbildungsmaßnahmen, um Deine Kenntnisse stets aktuell zu halten
  • Eine offene Unternehmenskultur und sympathische Kolleg:innen, die Dich bereits jetzt zu unserem nächsten Firmenevent erwarten
  • Viele weitere kleine und große Benefits, lass Dich überraschen

Company Doctor

Parental Leave

Vehicle Pool

Gym Subscription

Employee Discounts

Company Pension Scheme

Workplace Health Promotion

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Was solltest du mitbringen?

  • Du verfügst über technisches Verständnis sowie über Kenntnisse in den gängigen Office-Anwendungen
  • Du hast Kundenorientierung, die für Dich eine hohe Priorität hat
  • Du konntest idealerweise bereits erste Erfahrungen in der Kundenbetreuung oder im 1st-Level-Support sammeln
  • Zu Deinen Stärken zählen Sorgfalt und strukturiertes Arbeiten
  • Du verfügst über sehr gute Deutschkenntnisse

All levels welcome (no experience required)

Languages

German

Skill set

Kundenorientierung
Microsoft Outlook
Microsoft Excel
Optional
1st-Level-Support
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About Soltrx Transacation Services GmbH

Bei uns ist der perfekte Ort, um von den Vorteilen eines großen Konzerns zu profitieren und gleichzeitig die Nähe eines Mittelstandsunternehmens zu spüren. Als Teil der Commerzbank-Gruppe vereinen wir Stabilität und Innovationskraft, was Dir einzigartige Perspektiven eröffnet.

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Founded in 2004
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50-99 employees
Company sectors icon
Service
Company size icon
Medium-sized company
Company estimated annual revenue icon
50 - 100 M € annual revenue

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More information about the company
Frequently asked questions

Frequently asked questions

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Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

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Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of Soltrx Transacation Services GmbH.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

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Can other companies see where else I have applied?
No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Mitarbeiter im Kundensupport und Störungsmanagement (m/w/d) sounds promising? We're looking forward to your application.

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