Applications Support Engineer (m/w/d)

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Permanent Employment

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Kenzingen

Applications Support Engineer (m/w/d)

Without cover letter. In only 2 minutes.
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Immediately searched (unlimited)
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40 h per week
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No salary specified
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Partially home office possible
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Was erwartet Sie?

  • Sie bieten Third Level Support für unsere Access Control System Produkte
  • Sie bearbeiten Störungsmeldungen über ein Ticket System (Zendesk) und leiten die Fehlermeldungen an die entsprechende Fachabteilung (Jira) weiter
  • Sie analysieren auftretende Probleme in Zusammenarbeit mit unseren technischen Abteilungen, um unsere Produkte weiterzuentwickeln und zu verbessern
  • Sie steuern die externen Dienstleister für Softwareprodukte
  • Sie führen Software-Tests für Zutrittskontroll-Software durch und dokumentieren diese entsprechend
  • Sie beteiligen sich am Produktentwicklungsprozess bei der Definition von Anforderungen und der Produktvalidierung
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Was bieten wir Ihnen?

  • Ein dynamisches und innovatives Arbeitsumfeld
  • Die Möglichkeit, an zukunftsweisenden Projekten in einem wachsenden Marktsegment mitzuwirken
  • Flache Hierarchien und kurze Entscheidungswege
  • Flexible Arbeitszeiten und die Möglichkeit zum Home-Office
  • Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten
  • Attraktives Gehaltspaket und Corporate Benefits

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Was sollten Sie mitbringen?

  • Sie haben ein abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation; ein Quereinstieg ist ebenfalls möglich
  • Sie sind sicher im Umgang mit MacOS, iOS, Android, Windows und Microsoft Office
  • Sie verfügen über mehrjährige Erfahrung im IT-Service und haben Erfahrung mit der Montage von IT-Einrichtungen im Gebäude
  • Sie haben Verständnis von professionellem IT Service Management und gute Kommunikationsfähigkeiten auf Deutsch und Englisch in Wort und Schrift
  • Sie besitzen Kenntnisse über allgemeine Cyber Security und Cloud Umgebung
  • Sie sind bereit, in geringem Umfang für Reisen mit Schwerpunkt innerhalb Deutschlands

At least 1 year of work experience required

Languages

English
German

Skill set

Windows
Cyber Security
iOS
macOS
Android
Microsoft Office
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About Sphinx Electronics GmbH & Co KG

Wir erschließen Lösungen! Die Sphinx Electronics GmbH & Co KG ist ein mittelständisch geprägtes, innovatives und ertragsorientiertes Tochterunternehmen der weltweit operierenden HÄFELE-Gruppe. Wir bieten herausragende, fortschrittliche Lösungen in der Gebäudeautomation. Ob in Hotel, Industrie, Klinik oder in Luxury Stores: Das elektronische Schließsystem Häfele Dialock steht für intelligentes Zutrittsmanagement – vernetzt und zuverlässig.

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50-99 employees
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Electronics
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Corporate

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More information about the company
Frequently asked questions

Frequently asked questions

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Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

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Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of Sphinx Electronics GmbH & Co KG.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

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Can other companies see where else I have applied?
No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Applications Support Engineer (m/w/d) sounds promising? We're looking forward to your application.

Without cover letter. In only 2 minutes.

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