Customer Success Manager (m/w/d)
Was erwartet dich?
- Du förderst Umsatzwachstum durch bestehende Kunden
- Du verhinderst Abwanderung und verbesserst die Kundenbindung
- Du verantwortest das Onboarding und die frühzeitige Nutzung unserer Produkte
- Du knüpfst wertvolle Kundenbeziehungen
Was bieten wir dir?
- Attraktive Lunchgutscheine
- Regelmäßige Teamessen zur Stärkung des Teamgeists
- Kostenlose Snacks, Getränke und Kaffee für den täglichen Energieschub
- Modernes Büro im Herzen von München mit hervorragender Anbindung
- Option auf ein Jobrad für umweltbewusste und gesunde Mobilität
- Deutschlandticket für stressfreies Pendeln und Reisen
- Zugang zum Urban Sports Club für vielfältige Sport- und Fitnessoptionen
- Großzügige 30 Tage Urlaub pro Jahr
- Dynamisches Startup-Flair für eine inspirierende Arbeitsatmosphäre
Fair Remuneration
Performance-Related Salary Component
Employee shares
Agile Working
Design Thinking
Flat Hierarchies
Was solltest du mitbringen?
- Du hast mindestens 2 Jahre Erfahrung im Customer Success, Account Management oder in ähnlichen Rollen in SaaS- oder Softwareunternehmen
- Du verfügst über gute Deutsch- und Englischkenntnisse (C1)
- Du besitzt eine umsatzorientierte Denkweise mit Erfahrung in der Kontenplanung sowie in Upselling- und Cross-Selling-Strategien, unterstützt durch datengestützte Methoden zur Identifizierung von Wachstumschancen
- Du bist in der Lage, Produktmerkmale zu erklären, Kundenschulungen anzubieten und Anwendungsfälle mit messbarem ROI zu verknüpfen
- Du verfügst über ausgezeichnete Kommunikations- und Kollaborationsfähigkeiten, führst QBRs (Quarterly Business Reviews) durch, stimmst funktionsübergreifende Teams (Vertrieb, Produkt, Support) aufeinander ab und passt Updates an unterschiedliche Stakeholder an
At least 2 years of work experience required
Languages
Skill set
About bliro GmbH
Wir entwickeln einen KI-Assistenten für Vertriebsteams, der ihnen die lästige Arbeit abnimmt, ihnen mit KI-Coaching hilft, besser zu werden, und der Vertriebsleitung einen klaren Überblick über Tausende von Kundengesprächen gibt - egal ob diese online oder vor-Ort stattfinden. Heute nutzen Tausende von Menschen in über 1.000 Unternehmen auf der ganzen Welt Bliro.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of bliro GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Manager (m/w/d) sounds promising? We're looking forward to your application.
