Customer Success Manager (m/w/d)
Was erwartet dich?
- Installationen und Rollouts begleiten:
Du bist direkt vor Ort oder remote dabei, wenn der visioncheckout bei unseren Kunden eingeführt wird. Du planst, koordinierst und setzt Installationen um – in Zusammenarbeit mit Kunden-Stakeholdern (z. B. IT-Abteilung, Management, Servicepersonal, Caterer, …) sowie unserem Partner-, Vertriebs- und Entwicklungsteam. - Kunden onboarden:
Du sorgst dafür, dass sich unsere Kunden vom ersten Tag an gut aufgehoben fühlen indem Du Neukunden durch unseren Onboarding-Prozess begleitest. - Kundenzufriedenheit steigern:
Du bist Ansprechpartner:in für Bestandskunden, erkennst Optimierungspotenziale und entwickelst mit ihnen gemeinsam Lösungen, um ihre Nutzung des visioncheckoutsweiter zu verbessern. - Kundenerkenntnisse ins Produkt einfließen lassen:
Du stehst in engem Austausch mit unseren Kunden und gibst ihre Erkenntnisse an unser Produktmanagement weiter, um unsere Lösung kontinuierlich zu optimieren.
Was bieten wir dir?
- Virtual Stock Options
- Flexibilität in Arbeitszeit und -ort mit bis zu 5 Tagen Homeoffice pro Woche
- Subventioniertes Deutschlandticket oder Fitnessangebote
- Mitarbeiterrabatte bei einer Vielzahl an Marken und Dienstleistern
- Ungezwungene Arbeitsatmosphäre in einem dynamischen Team
- Gelebte Startup-Kultur mit flachen Hierarchien und kurzen Entscheidungswegen
- Verantwortung ab Tag eins - in einem schnell wachsenden Unternehmen
- Kreativer Freiraum für Deine Ideen und Impulse
- Kontakt zu renommierten Kund:innen
- Modernes Büro in hippem Industriekomplex
- Kostenloser Kaffee und Snacks
- Teamevents (z.B. Sommerfest, Segeln, Volksfest, …)
Free Course Offers
Employee Discounts
Sport and Recreation Facilities
Fair Remuneration
Agile Working
Coaching Offers
Was solltest du mitbringen?
- Du bist kontaktfreudig und kommunikationsstark
- Du bist ein Organisationstalent, das durch eine strukturierte und selbstständige Arbeitsweise besticht
- Du verlierst auch in Stresssituationen weder Lust noch Ruhe
- Du hast technisches Interesse und keine Scheu, Dich in neue Systeme einzuarbeiten
- Du hast Lust, gelegentlich innerhalb Deutschlands zu unseren Kund:innen zu reisen
- Du bringst fließende Deutschkenntnisse und gute Englischkenntnisse mit
All levels welcome (no experience required)
Languages
German
Optional
English
Skill set
Kundenorientierung
Optional
Kommunikative Kompetenz
About auvisus GmbH
Wir bringen Kassen das Sehen bei. Wir sind ein Deep Learning Startup mit Sitz in Karlsruhe. Mit KI-basierter Essenserkennung beschleunigen wir den Bezahlvorgang in den Betriebsrestaurants von KMU bis DAX-Unternehmen.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of auvisus GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Manager (m/w/d) sounds promising? We're looking forward to your application.
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